General Terms and Conditions

COMPANY'S OBLIGATIONS

While the vehicle is inside our facilities, it will be insured by the company's insurance company.

The company is responsible for any loss, theft, or damage to the exterior of the vehicle, provided that it can be proven that the damages were caused by the company's negligence and are reported before the vehicle is removed.

The company does not assume any responsibility for the loss or theft of non-fixed accessories and items inside the vehicle. This includes, among others:

- Theft of personal belongings: mobile phones, tablets, computers, clothing items, bags, or any other object left in the vehicle by the customers.

- Theft of vehicle documents (we remind you that as the vehicle owner, you should not leave any original vehicle documents when leaving your vehicle in our facilities, and instead, provide us with photocopies of the relevant documents).

The company is not responsible for any mechanical and/or electrical breakdowns that may occur during the vehicle's stay in the parking facility. Additionally, the company will not cover any wear and tear on the vehicle's exterior and interior components due to regular usage.

The company will not be liable for imperceptible damages, both interior and exterior, if there is insufficient light, adverse weather conditions, or excessive dirt to perform a proper inspection of the vehicle. Visual inspection under such conditions is unreliable, as well as capturing these damages in photographic evidence during the vehicle's handover. This prevents any potential confusion when claiming minor damages that become apparent when the car is returned cleaned and free from the dirt that concealed them at the beginning of your journey.

The company is not obligated to clean the parked vehicle. The contracted service is for storage and transportation, and the offered cleaning service is a courtesy provided by the parking facility. Therefore, the customer waives any claims or complaints regarding vehicle cleaning.

USER'S OBLIGATIONS

- It is the customer's responsibility to remove all non-fixed items and accessories from the vehicle, such as radio panels, mobile phones, vehicle documents, bags, etc.

- The customer must ensure that the vehicle is delivered at the designated time agreed upon between the customer and the company. Failure to deliver the vehicle at the designated time may result in additional costs.

- The customer must provide the company with the vehicle key.

- The customer must ensure that the vehicle is legally documented and in a condition to be driven, including taxes, valid ITV certificate, insurance policy, etc. In many cases, the company receives and delivers the vehicle at the designated meeting point (e.g., Malaga Airport). Therefore, the company reserves the right to deny entry to any vehicle that does not meet the requirements stipulated by Spanish law.

- In the event of any necessary repairs on the vehicle, the customer must carry out the repairs at the designated workshop assigned by the parking facility with the express authorization of the insurance company's assessor.

- While the customer is driving the vehicle within the company's premises, the customer is responsible for any damages that may occur and associated costs.

CANCELLATIONS, RATES, AND REFUNDS

- The confirmation of a web reservation request does not guarantee a specific parking space for the vehicle in the parking facility.

- For all parking reservations, the company must be informed of a cancellation in writing or by calling 902 009 620 - 952 246 335.

- The company has the right to restrict or cancel reservations. All services are subject to availability.

- Prices may vary for different periods, and while the company strives to maintain prices, it reserves the right to change them without prior notice.

- Customers with an annual contract have a 15-day window from the start date to request a cancellation. They will receive a refund minus the number of days used, applying the normal daily parking rate, and a cancellation fee of 50€.

- The payment for the service will be made in cash upon return.

- In the case of making a reservation on the same day, the customer will be required to pay a penalty of 4.97€ (5€). This penalty covers the fee imposed on us for not being allowed to solicit customers directly at the terminal. We are required to notify our customers before midnight to be included in our legitimate customer list.

RESPONSIBILITIES

- The company has the right to retain the vehicle as collateral for any outstanding debt with the company.

- Claims regarding vehicles cannot be considered unless they are reported before leaving the premises.

- No liability is accepted for the loss or damage to vehicle components and accessories unless it can be demonstrated that it was caused by the company's negligence. The recording of damages on each part should list, if applicable, all existing damages on the same part. The customer is obliged to indicate the presence of multiple damages on the same marked part by the attendant. If there are no additional notes, the company will not entertain any claims regarding those damages.

- The company is not responsible for the loss of the document that proves and authorizes the retrieval of the vehicle. If the customer loses their receipt, and the vehicle is retrieved by someone else for fraudulent purposes, the company will not be held responsible.

DATA PROTECTION

In accordance with the provisions of Organic Law 15/1999, of December 13, on the Protection of Personal Data, we inform you that your personal data will be incorporated into a file owned by 1-Parking Spain, S.L. for the purpose of providing its services. We also inform you that 1-Parking Spain has implemented technical and organizational measures to ensure the security of personal data and to prevent its alteration, loss, treatment, or unauthorized access, taking into account the state of the technology, the nature of the stored data, and the risks to which they are exposed, in accordance with the provisions of Royal Decree 1720/2007, of December 21, which approves the regulations for the development of the Organic Law on Data Protection.

If you do not wish to receive commercial communications from our company or if you want to exercise your right of access, rectification, cancellation, and opposition to your data at any time, you can do so by notifying 1-Parking Spain sl, through a letter addressed to C/. Nicolás Gogol, 14 - 29004 Malaga.